This page is intended to answer any questions you may have regarding our shipping procedures.
Where Do You Ship From?
All shipments are sent from our warehouse in the United States. Our warehouse is located at 8 Shire Drive in the quaint New England town of Norfolk, Massachusetts. Customers are welcome to visit during normal business hours.
What Shipping Services Do You Use?
We use either USPS or DHL. Both of these services include full end-to-end tracking and shipment value protection. Transit times typically take between 3-4 business days domestically and 7-11 days internationally.
How Do I Track My Order?
Please refer to your shipping confirmation email for your tracking number. You can simply click the link in your email to directly access the tracking page or you can manually enter the tracking number at one of the links below.
We offer a 60 day return policy which begins from the date of delivery as evidenced by tracking records. If you need to return your product(s) within the timeframe, simply contact our support team and they will assist you with the return process. We do not charge any restocking fees. We accept both domestic and international returns.
As directed by the United States Treasury Department, Commerce Department, and State Department, we will not accept orders from or ship to the following countries: Afghanistan, Balkans, Belarus, Burundi, Central African Republic, China (PR), Cote d'lvoire, Crimea Region, Cuba, Cyprus, Democratic Republic of the Congo, Eritrea, Fiji, Haiti, Iran, Iraq, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Myanmar, North Korea, Palestine, Russia, Rwanda, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Venezuela, Vietnam, Yemen, and Zimbabwe.
Night Vision Device Disclaimer
This website does not stock or distribute any devices which fall within the scope of the US Department of Commerce or the US Department of State.